Your Statutory rights are not affected by any of the following store policies.
Ordering Online
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.
Return / Refund Policy
If you are not satisfied with the goods you must inform us within seven days of receiving the goods. Refunds will not be issued unless our prior agreement is obtained. We will exchange damaged items if notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.
Delivery Information
Delivery charges will depend upon the weight of items ordered. Orders are posted as soon as possible.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially,and effectively.
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